Is your current Mac compatible with El Capitan and, if so, how do you go about downloading and installing the new Mac OS? Read on for answers and other El Capitan preparation tips. If anything is misunderstood, please let us know and we will continue to discuss the situation based on the update.Apple has released OS X 10.11 El Capitan. You could check and respond to it via the link below: Could you try a test account to see if you can install Office 2016 for Mac?Ĭonsidering the privacy, I have sent you a private message to collect your account information and my test account. Could you share with us the Work/School account you are using to install Office 2016 for Mac in private message?ģ.

Use rich formatting when replying to the post, then click the Insert/Edit Media icon.Ģ. Could you share with us a screenshot about the error message so that we can try to reproduce the issue? To upload images, please click If the issue persists, to clarify the scenario, could you confirm the following details?ġ. What to try if you can’t install or activate Office 2016 for Mac using Office 365 for Business. In addition, about installing Office 2016 for Mac, here is an article for your reference: Reinstall Office 2016 for Mac in a different network environment to check the result. Troubleshot Office 2016 for Mac issues by completely uninstalling before you reinstall.ģ. Remove Office 2016 for Mac via the articles: Verify your account to make sure you are using the right one and have a current subscription.Ģ. Contact the software manufacturer for assistance.)Ībout the issue, to troubleshot the issue, could you try the following steps to see if there is any improvement?ġ. Installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. #May 9 19:52:00 installer : Install failed: The Installer encountered an error that caused the installation to fail. May 9 19:51:59 installer : install:didFailWithError:Error Domain=PKInstallErrorDomain Code=110 'An error occurred while extracting files from the package “Microsoft_Office_2016_Installer.pkg”.' UserInfo= Please find attached part of the error log from the terminal after I tried sudo command: I already tried many suggested I read on the forum:īoot in Safe Mode, Installed under new user, Remove virus software, Changed Automator folder's name to Automator_OldĬould you please let me know how can I solve this problem in my Mac as I need this application installed in my Mac to work I tried to install Microsoft 365 Business for my work purpose several times (almost 10 times). I have Macbook Pro (Retina 13 Inch, Early 2015), with the specification 2.9 GHz Intel Core i5.

Os x el capitan won t install